DFS Group unveils new global loyalty program
DFS Circle rewards customers faster, with more benefits, in more than 20 destinations DFS Group, the...
Loyalty
Points and fivers back at Morrisons
If you think points are out in terms of popularity, and money off personalised offers in, then the r...
Malaysia loyalty collaboration widens reach of ecosystem
A Malaysian loyalty ecommerce redemption and solutions provider, has agreed a loyalty collaboration...
Increase in co-branding driving growth in international schemes
Global shift from cash drives card spending; reward schemes fuelling rise Despite government backing...
Heinz raises stakes for FMCG loyalty
Move to direct commerce loyalty accelerates with major brands bypassing retailers Heinz has launched...
BharatPe rebrands multi-brand loyalty program PAYBACK India as ‘Zillion’
Payback India has been given a new name and brand identity in line with the company's vision to make...
Data turbulence in Europe challenges loyalty program data stewardship
Loyalty marketers beware the lightning bolt that is ChatGPT. While its capacity to ingest vast amoun...
List of Loyalty Royalty 2023 announced!
Impressive list of upwardly-mobile achievers The 30 under 40 list of Loyalty Royalty has been runn...
Sometimes being a customer is horrible
Call centres not helped by chatbot technology Retail sales continue to drop (0.9% in the UK), consum...
Collinson on…. Paid Loyalty Programmes
Peter Gerstle, Head of Travel Products and Loyalty for Collinson. Paid loyalty is among a set of inn...
Loyalty ecosystems take center stage in Asia Pacific
Article by Chen Peng, vice president, Mastercard Data and Services Loyalty programs in Asia Pacific...
Company rebrands to re-evaluate what we mean by currency
Exchangeable loyalty points just one currency that could be unlocked Talking to Aron Alexander of ne...
Is sustainability a fork in the loyalty road?
Report from the Zurich LoyaltyCXM Summit Sustainable living costs more, but most people support the...
Breaking out of Closed-Loop Loyalty
Why Open-Loop Programs are the Future of Customer Retention In recent years, industries across the b...
UK loyalty programs playing points copycat
Report on retail loyalty trends including sustainability Tesco has followed Sainsbury’s and Boots in...
Removing friction to get to payment faster
Interview with Tom Holt, MD and co-founder, Payment Loyalty Payment Loyalty redefines loyalty for ph...
Last bastion falls in response to customer feedback
Boots moves to differential pricing It’s finally happened. The last bastion of loyalty based around...
Turning points into currency
It has for a long time been a frustration in loyalty, that it is difficult and expensive to link wit...
List of finalists announced for International Loyalty Awards 2023
State of the art technology combined with expertise from many different disciplines demonstrate the...
Rise of the ‘non-gift card creates tipping point in £8bn UK sector
Cards increasingly used for loyalty and reimbursement The gift card business may soon have to rename...